Pick WhatsApp CRM, Lead CRM, or save ~20% with a Combo. Start with a 7-day free trial — all features, no card.
| Features | Starter₹999/mo | Growth₹2,499/mo | Scale₹4,999/mo | EnterpriseCustom |
|---|---|---|---|---|
| Limits & scale | ||||
| Messaging speedi | 40/sec | 40/sec | 250/sec (soon) | 1,000/sec (soon) |
| Audience segmentsi | 2 | 10 | 50 | 50+ |
| Tagsi | 10 | 100 | 250 | 500 |
| Custom attributesi | 5 | 20 | 50 | 100 |
| Agent seats includedi | 5 | 5 | 9 | 200 |
| WhatsApp numbersi Only on DGI | 1 | 3 | 10 | Custom |
| Chatbot flowsi Only on DGI | 2 | 10 | Unlimited | Unlimited |
| Drip sequencesi | 1 | 10 | Unlimited | Unlimited |
| Webhooksi | – | ✓ | ✓ | 1 |
| WhatsApp message rates (Meta, India, from 1 Oct 2026) | ||||
| Marketing messagei | ₹0.8631 | ₹0.8631 | ₹0.8631 | ₹0.8631 |
| Utility messagei | ₹0.115 | ₹0.115 | ₹0.115 | ₹0.115 |
| Authentication messagei | ₹0.115 | ₹0.115 | ₹0.115 | ₹0.115 |
| Service messagei | ₹0.115 | ₹0.115 | ₹0.115 | ₹0.115 |
| Free service messages / monthi | 1,000 | 1,000 | 1,000 | 1,000 |
| Included on every plan | ||||
| Unlimited contacts | ✓ | ✓ | ✓ | ✓ |
| Multi-agent live chat | ✓ | ✓ | ✓ | ✓ |
| Broadcasting & re-targeting by tag | ✓ | ✓ | ✓ | ✓ |
| Ads reporting (Meta & Google) | ✓ | ✓ | ✓ | ✓ |
| Shopify & WooCommerce | ✓ | ✓ | ✓ | ✓ |
| Template message APIs | ✓ | ✓ | ✓ | ✓ |
| Welcome, away & keyword auto-replies | ✓ | ✓ | ✓ | ✓ |
| Sales pipeline & follow-ups Only on DGI | ✓ | ✓ | ✓ | ✓ |
| Payment links in chat Only on DGI | ✓ | ✓ | ✓ | ✓ |
| Website chat widget, links & QR | ✓ | ✓ | ✓ | ✓ |
| Add Lead CRM anytime (Combo)i Only on DGI | ✓ | ✓ | ✓ | ✓ |
| Campaigns & automation | ||||
| Campaign scheduler | – | ✓ | ✓ | ✓ |
| Tracked WhatsApp links with click count | – | ✓ | ✓ | ✓ |
| Campaign cost & analytics | – | ✓ | ✓ | ✓ |
| Contacts, messages & templates API | – | ✓ | ✓ | ✓ |
| Auto chat assignment (round robin) | – | ✓ | ✓ | ✓ |
| CSV campaign scheduler | – | ✓ | ✓ | ✓ |
| Team roles: owner, admin, agent | – | ✓ | ✓ | ✓ |
| Automatic failed message retry | – | ✓ | ✓ | ✓ |
| Custom agent rules (Coming soon) | – | ✓ | ✓ | ✓ |
| Timeout in chatflow (Coming soon) | – | ✓ | ✓ | ✓ |
| Carousel template click tracking (Coming soon) | – | ✓ | ✓ | ✓ |
| Time delay in chatflow | – | ✓ | ✓ | ✓ |
| Google Sheets, Pabbly / Zapier | – | ✓ | ✓ | ✓ |
| Premium controls | ||||
| Priority support | – | – | ✓ | ✓ |
| Download campaign & contact reports (CSV) | – | – | ✓ | ✓ |
| Template TTL | – | – | ✓ | ✓ |
| Number masking (Coming soon) | – | – | ✓ | ✓ |
| Multiple Meta-ad chatflow trigger (Coming soon) | – | – | ✓ | ✓ |
| Message duplicate contacts (CSV) | – | – | ✓ | ✓ |
| Turbo onboarding | – | – | ✓ | ✓ |
| Dedicated support | ||||
| Dedicated account manager | – | – | – | ✓ |
| Enterprise only | ||||
| Dedicated 1:1 onboarding & setup | – | – | – | ✓ |
| Solution architect & success team | – | – | – | ✓ |
| Custom integrations | – | – | – | ✓ |
| SLA-backed priority support | – | – | – | ✓ |
| Custom contracts & invoicing | – | – | – | ✓ |
| SSO & audit logs (Coming soon) | – | – | – | ✓ |
Prices in INR. Plans are prepaid for the selected period and do not auto-renew. Meta’s WhatsApp message charges are paid to Meta separately. Payments are non-refundable — see our Refund & Cancellation Policy.
Most WhatsApp tools stop at chats and broadcasts. With DGI CRM your leads, team and WhatsApp work from one app.
| DGI CRM | Typical WhatsApp API tools | |
|---|---|---|
| Chatbot flowsi | Included in every plan | Often a paid add-on |
| Official WhatsApp API, team inbox, broadcasts & templatesi | ✓ | ✓ |
| Meta message chargesi | Meta's own rate, no markup | Often marked up |
| Built-in Lead CRM (Facebook, Instagram & Google Ads leads)i | ✓ | Separate tool needed |
| Auto lead distribution to your teami | ✓ | ✗ |
| Team wallet + cost-per-lead (CPL) trackingi | ✓ | ✗ |
| Multi-level teams (Company → Team → Member)i | ✓ | ✗ |
| Sales pipeline, follow-ups & lead formsi | ✓ | Limited |
| WhatsApp + Leads in one Combo billi | ✓ | ✗ |
A WhatsApp AI agent that replies like a human using your knowledge base. Includes 1,000 AI messages.
Extra chatbot flows on top of your plan limit — drag-and-drop builder, WhatsApp cart and catalog sharing. Chatbot replies are service messages: the first 1,000 per number every month are free, then Meta charges ₹0.115 each. Contact our team to add it.
Add more agent logins beyond the members included in your plan
When a customer messages you, a 24-hour window opens. Each new message from them restarts it.
Free-form replies inside the 24-hour window, including chatbot replies. The first 1,000 every month are free per number; after that Meta charges ₹0.115 each.
Promotional templates such as offers, product updates and announcements. Meta charges ₹0.8631 per delivered message in India.
Transactional templates such as order updates, receipts and reminders. From 1 October 2026 these are charged even inside the 24-hour window.
One-time passwords (OTP) for login or account verification.
When a customer comes from a Click-to-WhatsApp ad or Facebook Page button and you reply within 24 hours, all messages for the next 72 hours are free.
You pay for 1, 6 or 12 months upfront. Plans do not auto-renew.
Yes — 7 days free with all features of WhatsApp CRM and Lead CRM. No credit card needed. After the trial, features lock until you pick a plan; your data stays safe.
A Combo gives you WhatsApp CRM and Lead CRM together with one payment and one expiry date — about 20% cheaper than buying both separately.
No. Meta bills message charges directly to your WhatsApp Business Account at its standard rates. We add no markup.
Choose a plan, then enter your coupon code in the payment window and press Apply. The discounted price is shown before you pay.
Yes. Renewing the same plan adds days after your current expiry. Choosing a different plan starts the new plan from today.
Features lock and new leads are kept as locked until you renew. Nothing is deleted — renew and everything opens again.
Start your 7-day free trial today. No credit card, no setup fee.