WhatsApp broadcast software that doesn’t get your number banned

How broadcasting works in DGI CRM

1. Create a template — e.g. “Hello {{1}}! Diwali offer: {{2}} off on all products.” Submit it to Meta from inside DGI CRM; approval usually takes minutes to a few hours.
2. Choose your audience — all subscribed contacts, contacts with a tag (like “delhi” or “vip”), or paste numbers / upload a CSV.
3. Personalise — fill {{1}} with the customer’s name and other fields automatically.
4. Send now or schedule — pick a time when your customers are most active.
5. Track results — delivered, read and replied counts, and every reply lands in the shared team inbox.

Broadcast best practices

• Only message customers who gave you their number and expect to hear from you.
• Keep templates short, clear and useful — one offer per message.
• Use utility templates for order and payment updates; save marketing templates for offers.
• Don’t send the same promotion too often; watch read rates and opt-outs.
• Start with a small test group, then send to everyone.

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Frequently asked questions